Frequently Asked Questions
Who are onlinetechguys?
A Group of qualified support experts working on your problems
immediately as and when required 24 Hours a day.
Do you provide any assistance against virus / spyware
These days when ever-new spywares, Trojans, viruses are ready to
attack computers everyday in innovative ways, each PC Owner is at a
huge risk. A study reveals that 8 out of 10 PC owners are exposed to
such threats and whatever they are doing is watched by distant
We provide skilled detection, removal and firewall-like protection
against such virus / malware
I've a small problem in my PC and I just need few
minutes expert help to get rid of problem. Why should I opt for yearly
Well in that case you can opt for onlinetechguys Per Incident
Support plan where we fix the problem of PC 24 hours a day and charge
for that incident. You get freedom from external attacks and threats
throughout your plan period.
How will onlinetechguys team fix my problem?
We use the Remote Connection Software like VNC etc which works on real
IP and Streaming Software.
Can you get back into my computer after my session is
No, not until you log in again and request service. When you log in to
onlinetechguys online support center you are prompted to download a
temporary desktop sharing application and supporting tools that allow
us to view and interact with your computer. Once your service is
complete and you log off, the temporary application and accompanying
tools are automatically deleted from your PC. We can no longer see or
access your computer.
Is it easy to use?
is very easy to use and you just need to allow our Expert to login
into your computer through the Internet to be able to fix your
computer issues directly. You can simply sit back and watch. Or, you
can work on something else while the technician is fixing your
computer. Online computer support is simple, convenient and, best of
all, it's 'hands-free'.
Do you charge to diagnose my computer?
We normally don't charge anything to diagnose problem of your computer
and we just charge the time when we start fixing your PC's problem.
Before we start fixing your problem we take your confirmation and give
you estimate of time we would be needing to fix the problem.
Is your work guaranteed?
onlinetechguys we guarantee your satisfaction and ensure that we
render best quality, cost effective services to you. By any chance if
you don't like our services we guarantee 30 days money back to you.
Are your technicians qualified to work on my computer?
experts have an average experience of over 10 years working on
different platforms and have handled all sorts of hardware and
software issues including virus attacks from time to time. Our experts
are Microsoft/CISCO/Red Hat Certified or Engineering Graduates who can
promise excellent service delivery to you.
Do charges remains same over Online Chat and Phone?
Our maintenance plans include total minutes commitment which can be
either used through Chat or through Phone.
Do you support Apple Macintosh and Linux PC's ?
We do not support Apple MAC currently however we provide complete
support assistance for Linux PCs.
Can you support older computers?
The oldest computers we typically service are PCs that have a Windows
95 operating system. That would make a computer about 10+ years old.
If your PC is older it is more difficult to correct problems and
prevent new problems from happening.
Can you provide online support through a dial-up
Yes. However, in some cases, customers that have a dial-up Internet
connection may experience longer online support sessions due to the
limited connection speed. In addition, older PCs (over 3-4 yrs)
running Windows 98 or Windows ME are less stable and can be more
difficult to support through a dial-up connection. We recommend
support through Online Chat for these systems. The ideal System
requirements for online PC support are Windows 98/ME / XP / Vista and
broadband connectivity is preferred. The Dialup option leads to slow
remote support sessions.
What if I don't like your Services?
In our history we have not seen any cases where people have demanded
for refund .Although we guarantee 30 days money back if you're not
satisfied with our services.
If I switch to different gadgets, would I need to buy a
new service plan? Or can I use the existing service plan for the new
gadget till the expiry of plan?
case you have bought a Month-on-Month Service Contract or One-time
Annual Service Contract, you are completely covered for any gadgets
you have currently or you buy in future till the validity of the
subscription plan. However, in case of Per Incidence plan support is
provided for installation, troubleshooting and issue resolution for
only 1 PC or 1 Gadget at a time.
Does onlinetechguys guarantees solution to my query?
services are delivered on a state-of-art integrated delivery platform
that lets us support your PCs remotely right in the comfort of your
homes. If at all, for any reason whatsoever, you are not fully
satisfied with our service, we will make every effort to resolve the
issue. If you are still unsatisfied with the same, we offer a
Money-Back Policy as hereunder: For our Month-on-Month Service
Contract or One-time Annual Service Contract the Money-Back Guarantee
is valid for 30 days, starting at the time of online purchase. For our
Per Incidence plan, the Money-Back Guarantee is valid for 7 days,
beginning at the time of first Incident.