onlinetechguys is committed to your privacy. The
policy details how we utilize your personal identifying information.
you and covers the usage of your personal information by each and
every business owned and operated by onlinetechguys.com and its
parent corporation. Your personal identifying information may be
stored or utilized by www.onlinetechguys.com but always within the
confidentiality and is committed to protecting the privacy of the
visitors to its web site www.onlinetechguys.com onlinetechguys is
the sole owner of the information collected on www.onlinetechguys.com. We will not provide, rent, loan, or sell
any identifiable personal information to any other third party,
unless legally required to do so. The information is collected from
users at various different points on our website.
onlinetechguys store user's contact information such as First and
Last name, E-mail address, Postal address, etc. and will use your
contact details to contact you regarding the product and/or
services you have requested. This consists of
renewal/re-registration notifications, special offers, and surveys
on improving our service.
onlinetechguys uses third parties like "Paypal" to
process and verify credit cards for billing purposes, which means
we do not store any of your financial information at all.
Your user name, credit card number, expiration date and billing
address always stays with the credit card processing companies
which are highly trustable for their services all over the
Computer System Information
Subscriber Computer - We may also seek
information related to your computer. This may include:
information about the make and model of your computer and/or any
computer hardware, software or peripherals attached to it, date
of purchase and type of computer, identification number of your
computer, condition of the computer and the application if
reporting a fault occurrence and during diagnostics, system and
registry data about software installations and hardware
configurations, and error tracking files. Generally, this
information is required to offer personalized technical support
to you, and to help us update our support tools and augment our
supported products list.
Remote Access - While requesting support you
may request for the problem to be resolved by taking control of
your computer. onlinetechguys uses qualified utilities which
allow user to grant control of user computer to an Expert
remotely over the Internet, so that the Expert can diagnose or
correct problems. Experts are not allowed to use the Remote
Access software until and unless they have received adequate
training in its use, and user have consented to grant control.
Furthermore, Experts will not use Remote Access tools to collect
sensitive or confidential information stored on user computer or
network, deliberately destroy information on user computer or
network, or cause user to experience system problems.
Diagnostic Tool - Some onlinetechguys online diagnoses applications may gather a broad variety of
functional information about the state of a computer system and
the applications on it. This information is packaged into a
document containing all the essential details needed by onlinetechguys
and is transmitted securely over the Internet to
the onlinetechguys server. onlinetechguys analyzes this
information to help diagnose and solve end-user problems.
Information collected by the onlinetechguys application will
not contain any sensitive information such as e-mail messages,
e-mail addresses sent to, passwords, profiles, websites visited,
Use of the Remote Access and Diagnoses applications is also
A cookie is a message given to a web browser by a web server. The
browser stores the message in a text file. The main idea of
cookies is to identify users and possibly prepare customized web
pages for them. Usage of a cookie is in no way linked to any
personally identifiable information while on our site and cannot
violate the privacy of our customers.
Live Help Session Records
onlinetechguys reserves the right to monitor on-line and off-line
sessions between user and a Tech Support Executive for quality
control of the service provided to the customer by Tech Support
Executive. Moreover, we may record on-line and off-line sessions
conducted on the Web site for user reference and to assist in
resolution of disputes and/or potential complaints. The session
records will also be used to improve the service, build a support
knowledge base, and/or conduct internal market research. Session
record data will, however, not be correlated with personally
identifiable data about individual customers.
We use IP addresses to analyze trends, track user movement,
administer the site, and gather broad demographic information for
aggregate use. IP addresses are not linked to personally
We will share aggregated demographic information with our partners
and advertisers. This is not linked to any personal information
that can identify any individual person.
Contests and Surveys
From time-to-time our site requests information from user via
surveys or contests. Participation in these surveys or contests is
entirely voluntary and user therefore, has a choice whether or not
to divulge this information. Information requested may include
contact information such as name and shipping address, and
demographic information such as zip code. Contact information will
be used to notify the winners and award prizes. Survey information
will be used for purposes of monitoring or improving the use and
satisfaction of this site.
Our site uses all precautions to protect information of users. This
Web site takes every precaution to protect information of users.
Whenever sensitive information is submitted by the user via the
website, it is protected both on-line and off-line. Sensitive
information such as credit card number is encrypted and is protected
with the best of the encryption software. We use industry-standard
128bit encryption technologies when transferring and receiving
consumer data exchanged with our site. Similarly equivalent care is
undertaken to protect user-information off-line. The entire
information of our users, including the sensitive information
outlined above, is restricted in our offices. Only employees like
billing clerk or a customer service representative who need the
information to perform a specific job are granted access to
personally identifiable information. Even they use
password-protected screen-savers each time they leave their
workstations. On return, they must re-enter their password to
re-gain access to user information. Furthermore, ALL employees are
kept abreast on our security and privacy practices. Every quarter
and any time new policies are added, our employees are notified
and/or reminded about the importance we place on privacy, and what
they can do to make sure our customers' information is protected.
Lastly, the servers that we store personally identifiable
information on are kept in a highly secure environment.
Other sites accessible through our web site have their own security
and privacy policies and data collection practices. Please consult
and to safeguard ourselves in any legal action, we may disclose some
information about our users to law-enforcing officers.
In order for this Web site to properly accomplish its obligation to
our customers, it is necessary for us to supplement the information
we receive with information from Third party sources.
Special Offers - We send all new members a
welcoming e-mail to verify password and logon name. Older members
will occasionally receive information on products, services,
special deals, and newsletters.
Correction/Updating Personal Information - If
User's personally identifiable information changes (such as user
zip code), or if User no longer desire the Service, we will
Endeavour to provide a way to correct, update or remove User
personal data provided to us. This can be done at the Profile
by posting changes online without any notice to you. The most
http://www.onlinetechguys.com. It is your responsibility to refer
website. Submitting your information after such changes to the
If at any point we choose to use personally
identifiable information in a manner different from that stated at
the time it was collected, we will notify user via e-mail. We will
the information was collected.
Please contact us if you should have any questions,